Last Updated 16th July 2025
1. Introduction | 2. Corporate Structure | 3. Definitions | 4. Nature of Role | 5. Website Content | 6. Service Packages | 7. Client Responsibilities | 8. Regulatory Compliance | 9. Samples & Approvals | 10. Quality Control | 11. Third-Party Suppliers | 12. Pricing & Payment | 13. Refunds & Cancellations | 14. Delivery & Risk | 15. Consumer Law | 16. Liability | 17. Intellectual Property | 18. Confidentiality | 19. Website Use | 20. Termination | 21. Force Majeure | 22. Dispute Resolution | 23. Governing Law
These Terms of Service ("Terms") govern your use of this Website, enquiries, purchases, and the sourcing services supplied by EPIC IMPORTS AND EXPORTS LIMITED, unless a separate signed agreement applies to your project.
By accessing or using the Website, making a payment, accepting a quote, or instructing us to proceed with Services, you confirm your acceptance of these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you warrant that you have the authority to bind that entity to these Terms.
The Website (https://www.epicsourcing.com.au) is owned and operated by EPIC GROUP MANAGEMENT LIMITED. The sourcing and coordination services described on the Website are supplied and contracted by EPIC IMPORTS AND EXPORTS LIMITED ("Epic", "we", "us", or "our"), unless otherwise stated in writing.
A signed proposal, invoice, statement of work, or specific service agreement prevails over these Terms to the extent of any inconsistency.
Agreement: means these Terms together with any accepted quote, invoice, or formal service agreement.
Business Day: means a day that is not a Saturday, Sunday, or public holiday in New South Wales, Australia.
Client / you / your: means the person or entity engaging Epic to provide the Services.
Company / we / us: means EPIC IMPORTS AND EXPORTS LIMITED.
Compliance Requirements: means all certifications, safety standards, labelling, and regulatory approvals required for the lawful import and sale of Goods in the Target Market.
Confidential Information: means all non-public business, technical, or financial information disclosed by one party to the other.
Deliverables: means the specific outputs, reports, coordination efforts, or goods specified in the agreed scope of Services.
Goods: means the physical products manufactured or supplied by a Manufacturer.
Manufacturer / Supplier: means the third-party factory, vendor, or entity that produces or supplies the Goods.
MOQ: means the Minimum Order Quantity set by a Manufacturer.
Project Brief: means the specifications, requirements, and instructions provided by the Client for a sourcing project.
Sample: means a physical prototype or pre-production sample of the Goods.
Services: means the sourcing, coordination, consulting, and associated services provided by Epic.
Target Market: means the country or jurisdiction where the Client intends to sell or distribute the Goods.
Website: means https://www.epicsourcing.com.au.
Epic acts exclusively as a sourcing intermediary, consultant, and project coordinator unless expressly stated otherwise in a written agreement. You acknowledge and agree that:
The content provided on our Website is for general information purposes only. Service descriptions are indicative and not exhaustive. The actual deliverables, milestones, and inclusions for your project will be defined entirely by the quotes, scope documents, proposals, or formal agreements we issue to you.
Market pricing, freight rates, lead times, and supplier availability are subject to rapid change without notice. You should not rely on Website statements as binding commercial guarantees.
Our core Service packages are structured as follows, subject to the specific written scope agreed with you:
Hot Source: Typically includes introductory supplier matching, sampling coordination, and order facilitation for standard products.
Out Source: A comprehensive package that may include verified supplier shortlisting, contract negotiation assistance, production monitoring, and reasonable-endeavours quality control inspections.
Secret Source: Tailored for custom product development, which may include feasibility studies, prototype coordination, and bespoke manufacturing management.
We do not make absolute promises regarding outcomes. Inclusions, exclusions, inspection levels, add-on services, and post-purchase support depend strictly on the package purchased and the executed scope of work.
To enable us to perform the Services, the Client must: provide timely, accurate, and complete information; disclose all product specifications, intended use cases, Target Markets, certifications, restrictions, and critical timelines; review and approve (or reject) samples, artwork, quotations, and deliverables promptly.
Delays caused by the Client will extend project timeframes proportionately. If the Client remains unresponsive to our communications for 14 consecutive days following a written follow-up, Epic reserves the right to suspend work and treat the project as abandoned.
The Client must disclose all mandatory Compliance Requirements to Epic before project mobilisation.
Epic will use reasonable endeavours to source Manufacturers capable of meeting your disclosed requirements, but Epic does not guarantee legal compliance, successful certification, or market entry approval. The costs of all independent testing, laboratory reports, regulatory certifications, registrations, and filings are strictly the Client’s responsibility unless agreed otherwise in writing.
If importing into Australia (or any other jurisdiction), the Client acts as the importer of record. The Client is solely responsible for compliance with all applicable laws, mandatory safety standards (including ACCC regulations), labelling laws, customs duties, and tax obligations. Failure to disclose compliance requirements to us in advance may severely affect project outcomes and extinguish any right to a refund.
Samples and prototypes may differ from final mass-produced Goods within ordinary commercial and manufacturing tolerances. The Client must approve Samples in writing before mass production proceeds. Once approved, the Sample becomes the reference standard for assessing the conformity of mass production.
Any Quality Control (QC) services provided by Epic constitute a reasonable-endeavours visual and dimensional coordination service only. QC inspections are not a guarantee that the Goods will be free from defects or fit for a particular purpose without independent, accredited testing.
Visual inspections conducted by our team or affiliates do not replace professional laboratory testing or regulatory certification. High-risk product categories—including electrical items, food-contact materials, cosmetics, ingestibles, children’s products, and medical/wellness devices—require independent certified testing arranged and paid for by the Client.
If the Client elects to accept a shipment of Goods after receiving an inspection report detailing defects, or waives their right to an inspection, any subsequent claims against Epic regarding the quality of those Goods are expressly waived.
Epic is not liable for the acts, omissions, or defaults of Manufacturers, freight forwarders, shipping lines, customs brokers, warehouses, insurers, or certifiers. If disputes arise with these third parties, Epic may assist in coordinating claims or negotiations on a best-endeavours basis only.
Timelines may be impacted by events beyond our control, including port congestion, customs delays, production shortages, strikes, and carrier issues. Epic accepts no liability for such delays.
Third-party costs (such as factory deposits, freight charges, or tooling fees) must generally be paid directly by the Client to the relevant third party.
Unless stated otherwise, all prices are in Australian Dollars (AUD) and exclude Goods and Services Tax (GST). Payment due dates are as specified on the relevant invoice, quote, or agreement.
Epic generally requires upfront or staged milestone payments prior to performing the Services. Late payments will incur interest at the rate of 2% per month or the maximum lawful amount, whichever is lower. Epic reserves the right to suspend Services if accounts are overdue.
Additional Sample rounds, design changes, bespoke tooling, or variations to the initial scope will incur extra fees.
Subject to your non-excludable rights under the Australian Consumer Law, fees paid for Services are generally non-refundable once work has commenced.
Mobilisation, research, sourcing, and coordination fees cover work already performed and are non-refundable. We do not offer refunds for change of mind, the Client electing to self-source after our introductions, Manufacturer MOQ/pricing issues outside our control, delays caused by the Client, or compliance failures resulting from undisclosed requirements.
Third-party costs (freight, samples, testing, tooling) are strictly non-refundable once incurred.
Project Pauses: If a project is paused or abandoned by the Client for a continuous period of 12 months, Epic may archive the project files. A re-engagement fee may apply to restart the project and re-verify supplier conditions.
Chargebacks: The Client agrees not to initiate unjustified credit card or bank chargebacks without first adhering to the Dispute Resolution process outlined in Section 22, except where strictly required by law. Unjustified chargebacks constitute a material breach of these Terms.
Deliverables may take the form of digital reports, advisory communications, coordination efforts, or physical samples. Project milestones are deemed accepted if the Client approves them in writing or fails to raise a material objection within 5 Business Days of delivery.
Risk and title in the Goods supplied by the Manufacturer pass directly to the Client according to the applicable supplier contract or Incoterm (e.g., FOB). Risk does not pass through Epic.
Any Samples or Client materials sent to Epic or our Suppliers are transported and held entirely at the Client’s risk. Epic is not liable for loss or damage to Client property while in transit or at third-party premises.
Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy implied or imposed by the Australian Consumer Law (ACL) which cannot lawfully be excluded.
To the extent permitted by law, where the Services are not of a kind ordinarily acquired for personal, domestic, or household use, Epic’s liability for breach of a consumer guarantee is limited, at Epic’s option, to: (a) supplying the Services again; or (b) paying the cost of having the Services supplied again.
For physical Goods supplied directly by third-party Manufacturers, your primary consumer guarantees and rights of recourse rest with those Manufacturer entities.
To the maximum extent permitted by law, Epic’s aggregate liability arising out of or in connection with these Terms or the Services is capped at the total fees actually paid by the Client to Epic for the specific service giving rise to the claim.
Epic expressly excludes all liability for any indirect, incidental, special, or consequential loss, including but not limited to lost profits, lost revenue, business interruption, reputation damage, or loss of commercial opportunity.
Epic bears no liability for third-party supplier defaults, product defects caused by the Manufacturer, regulatory certification failures not expressly assumed in writing by Epic, or delays beyond our reasonable control.
Time Bar: Any legal claim against Epic must be commenced within 12 months of the event giving rise to the claim, to the maximum extent permitted by applicable law.
The Client retains full ownership of its pre-existing intellectual property, artwork, branding, and designs. Epic retains full ownership of its sourcing methodologies, templates, supplier databases, inspection reports, and internal systems.
The Client warrants that it has the legal right to use any materials, designs, or specifications provided to Epic or the Manufacturers. Epic may use the Client’s name and logo as a client reference or case study unless the Client objects in writing (excluding strictly confidential projects).
Both parties agree to maintain the confidentiality of all non-public business information disclosed during the course of the engagement. Confidential Information may be disclosed to staff, contractors, advisors, or regulators strictly on a need-to-know basis, or where required by law.
Personal information is handled in accordance with Epic’s Privacy Policy. The Client acknowledges that due to the nature of international sourcing, cross-border disclosure of project and contact details to overseas suppliers and service providers will occur.
While Epic takes commercially reasonable steps (such as executing NDAs) to protect Client IP, we cannot guarantee against intellectual property leakage or infringement by third-party overseas Manufacturers absent specific, separately negotiated protections.
You agree not to use the Website for any unlawful purpose. You must not engage in data scraping, transmit malware, submit false enquiries, send spam, infringe third-party rights, or impersonate any person or entity. Epic reserves the right to suspend or block access to the Website for any misuse.
Epic may suspend or terminate the Services and your access to our systems immediately upon written notice if you fail to pay overdue invoices, engage in abusive or harassing conduct toward our staff, fail to cooperate with reasonable project requests, engage in unlawful use, commit a material breach of these Terms, or engage in conduct harmful to our commercial reputation.
Upon termination, all accrued rights survive, and any outstanding fees for Services performed remain immediately payable.
Epic shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control (Force Majeure). Such events include, but are not limited to, pandemics, government action, war, civil unrest, strikes, cyber incidents, port congestion, prolonged customs holds, factory closures, freight disruptions, natural disasters, power/internet outages, and major PRC holiday shutdowns.
Before commencing any litigation or tribunal proceedings, the parties agree to adhere to the following escalation process (except when seeking urgent injunctive relief):
Each party shall bear its own costs of the dispute resolution process unless otherwise determined by a mediator or court.
These Terms and the relationship between you and Epic are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales to resolve any legal disputes.
Epic may amend these Website Terms of Service prospectively by posting an updated version on this Website. Your continued use of the Website or our Services after the effective date constitutes acceptance of the amended Terms. However, existing signed service agreements are not varied by Website updates unless agreed in writing.
These Terms constitute the entire agreement regarding your use of the Website and general engagements, subject to any separate signed agreements. If any provision is held invalid or unenforceable, the remaining provisions will continue in full force. Failure to enforce any right does not constitute a waiver. You may not assign your rights under these Terms without our prior written consent. Electronic acceptance (including via checkbox, email confirmation, or payment of an invoice) is legally binding.
If you have any questions or require formal notices to be served, please contact us at:
EPIC IMPORTS AND EXPORTS LIMITED
Email: gday@epicsourcing.com.au
Website: https://www.epicsourcing.com.au
Phone: 1800 00 EPIC
This page is a general website terms document and should be read together with any proposal, invoice, statement of work, or signed service agreement applicable to your project.
